Conditions of Use

Terms and Conditions

Eucapil-Shop Deutschland
K. Kelsch
Bodestr. 110 A, 16341 Panketal, Germany
Fon ++49 (0)30 94393542
E-Mail: post@eucapil-shop.de

VAT no: DE254576594

How to pay?
We offer 2 payment options: EU-Standard Bank Transfer and PayPal.

Signing up for a PayPal account is easy, and takes just a few minutes to complete. Once you're done, you can send your payment in minutes using your bank account or credit card (Visa, Mastercard).

Order
You will be notified by email when we have received your order.

Shipping Policy
The order must contain a correct and complete address. We regret that we cannot refund charges for undelivered items returned to us.

When your order has been shipped, we will notify you by email.

How do we deliver your order?
We ship your order via Registered Air Mail (standard shipping option).

Delivery Times
We will do our best to ship all orders received by 10:00 PM EST the same day. When your order has been shipped, we will notify you by email.

If your package is being shipped to an address outside of the European Union, your package will pass through international customs and may be subject to additional delay.

Shipping Rates

*If your package is being shipped to an address outside of the European Union (EU), your package will pass through international customs and may be subject to additional delay.

Damage in Transit
Please pay attention to the condition of your delivery on its arrival. It can be opened while witnessed by the postman. Don't accept any damaged or pre-opened packages - otherwise you accept the receipt of the undamaged delivery in silence (if in doubt, note the name of the postman or employee of shipping). In that case you will need a written confirmation of the deliverer. After you have sent us this confirmation, we will replace the articles immediately.

Customs duties
If your package is being shipped to an address outside of the European Union (EU), your package will pass through international customs and may be subject to additional delay.
The costs for the delivery outside the EU including any possible customs duties are to be borne by the customer.
The costs for the delivery outside the EU including any possible customs duties are to be borne by the customer.
What happens of I refuse a delivery shipment?
We assume you understand your individual country’s import rules.If you refuse a shipment, you will be responsible for the shipping costs to your country, any storage fees your order incurred and the cost to ship it back to us. We will charge you for these expenses after your item is returned to us.

Return of goods
Our 14-day returns guarantee means that if for any reason you are unhappy with your purchase, you can return it to us in its original unopened condition within 14 days of the date you received the item and we will issue a full refund for the price you paid for the item. We can only accept the return of opened items if they are faulty.
Please ship returned goods only as a parcel, otherwise they will not be insured.
Please contact us by email (post@eucapil-shop.de).

Postage of return
You will need to bear the standard costs for the return.

Refund policy
In the unlikely event that your order was lost we will reimburse you the purchase price. Please contact us by post@eucapil-shop.de.

Privacy statement
We never disclose user information to third parties.
We do not sell, lease, or rent your email address. We use your e-mail address only when we need to contact you regarding your order.

Platform of the EU Commission regarding online dispute resolution: http://ec.europa.eu/consumers/odr

Security statement
Payments will be made using WorldPay / PayPal. Eucapil-Shop Deutschland, WorldPay and PayPal uses SSL technology to keep your information safe. SSL is a proven coding system that lets your browser automatically encrypt, or scramble, data before sending. In addition, when you send a payment using WorldPay / PayPal, the recipient (Eucapil-Shop Deutschland) will not receive sensitive financial information like your credit card or bank account number.

Data Protection
We store all addresses that we receive by electronic or written inquiries or orders. We are prohibited from transmitting your data to other persons, companies or institutions. If you want us to delete your address from our list of customers, please let us know!

Miscellaneous
When submitting an order you declare that you are at least 18 years old.
Eucapil-Shop Deutschland is not responsible if the product should not be effective or for unforeseen or any hitherto unknown side effects.
Instructions for use of the product must be followed.
The purchaser accepts that he/she is responsible for complying with their individual country's mail importation laws.

**alle Preise incl. gesetzlicher USt.